Company employees – over the past 12 to 18 months – have become their own IT services “troubleshooters”.

Remote working over the past 12-18 months has demanded more regular and better communication within businesses.

The questions I’ve heard numerous times over the past 12 months concern mostly the shift to a digital mindset which may include all or some of Agile, DevOps, Cloud and automation. What is important is getting everyone in an organization – including service management – on the same page, creating value for customers.