Individuals involved in Service Management 

Individuals seeking to gain knowledge about the main processes of Service Management Systems (SMS)

Individuals interested to pursue a career in Service Management 

Learning objectives

Understand the elements and operations of an Service Management (SMS)

Acknowledge the correlation between OpenSM and other standards and regulatory frameworks

Understand the approaches, standards, methods and techniques used for the implementation and management of an SMS 

Educational approach

Lecture sessions are illustrated with practical questions and examples

Practical exercises include examples and discussions

Practice tests are similar to the Certificate Exam

Prerequisites

None

Course agenda

Day 1: Introduction to Service Management System (SMS) concepts as required by OpenSM

Day 2: Service Management System requirements and Certificate Exam

Examination

The “OpenSM Foundation” exam fully meets the requirements of the OpenSM Examination and Certification Programme (ECP). The exam covers the following competency domains:

Domain 1: Fundamental principles and concepts of an Service Management System (SMS)

Domain 2: Service Management System (SMS)

For specific information about exam type, languages available, and other details, please visit the List of OpenSM Exams and the Examination Rules and Policies.

Certificate requirements

First, a candidate needs to complete the OpenSM Foundation training course. Then, they need to take the exam and after successfully passing the exam, candidates will be able to apply for the “OpenSM Certificate Holder in OpenSM Foundation” certificate. This is an entry-level credential.

There are no prerequisites on professional or management system project experience required. Thus, following the training course, passing the exam and applying for the certificate are the only certificate program requisites that certificate holders shall meet before obtaining the certificate.

For more information, please refer to the Exam Rules and Policies.

The certificate requirements for the OpenSM Foundation are:

General Information

Certificate fees are included on the exam price

Training material containing over 100 pages of information and practical examples will be distributed